This article is to help resolve the issue with your display with PCNTB units.

From the photos below, if your unit's display is disoriented, we will follow the below steps to resolve this issue. 

1. Identify the plug and remove the plug from the wall.
2. Wait 30 seconds. 
3. Place the plug into the outlet.
4. Turn on the power to the unit

If the issue persists, please reach out to support at technical@genuinecomfort.com to resolve the issue.