This article shares a short clip of how to remove a unit safely from the packaging. 

We have packaged our units as user-friendly and easy to unwrap. However, if the unit is not safely unwrapped, it can cause parts of the packaging to become stuck. In the past, we have received inquiries about the outdoor fan not being able to spin. This led to the indoor coil frosting and not being able to cool. Through troubleshooting steps, we found there was a block of foam inside the unit. 

See the above video for a short tutorial on how to remove the unit from the packaging. Additionally, please ensure to keep the manuals for your reference as it's important.

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