🔍 Quick Checks

Before troubleshooting, confirm:

• Unit is powered ON 
• Unit is not in OFF mode 
• Unit is set to HEAT mode
  👉 Click to set your unit to Heat mode 
• Air filter is clean and properly installed

If all are correct, continue below.

Step 1: Is the fan running?

• No (no sound or airflow)
  → Continue to Step 2
• Yes (weak airflow)
  → Go to Step 4

Step 2: Try changing fan settings

• Set fan to HIGH
• Switch modes (Cool / Heat / Fan)

Does the fan start?

• Yes → Issue resolved
• No → Continue to Step 3

Step 3: Check for blockage

• Turn OFF the unit
• Remove front cover
• Inspect fan wheel

Check:

• Debris blocking the fan
• Fan spins freely
• Stuck fan → Possible obstruction or motor issue
• Spins freely but won’t run → Possible motor/control issue

Step 4: Is airflow weak?

• Yes → Continue to Step 5
• No → Issue resolved

Step 5: Check airflow path

• Clean air filter
• Ensure intake is not blocked

Test again

Step 6: Restart the unit

• Turn OFF
• Wait 1–2 minutes
• Turn ON

Check airflow

Issue still not resolved?

This may indicate:

• Fan motor failure
• Control board issue
• Internal wiring issue

Please contact support: SUBMIT REQUEST HERE

⚠️ Important Notes

• The fan should run whenever the unit is actively heating or cooling
• No airflow is not normal and usually indicates a mechanical or electrical issue